I had a similar experience in front line housing management. We had one woman that just made toast for the other staff all day, and another bloke that used to say he was off to do repair inspections and the b*gger off to the club for a couple of pints. The managers were the worst though - it's always weird to see people promoted way beyond their ability. I reckon that's why The Office was so popular - far more fact than fiction in my experience
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Heather land and bent land
Black land and white
God, bring me to Northumberland
The land of my delight